Easy Set Pools FAQs
Question
How much air should be used to inflate the top ring?
Answer
Do not over inflate or use high-pressure air compressors. Inflate top ring to be slightly firm to touch. An over-inflated ring heated by the sun may burst or lead to leaks in the seam. Pay attention to air temperature variation! In cold ambient temperature the top ring will lose some pressure, air will contract. If this occurs, DO NOT add air since the air inside will expand again once the temperature rises. In hot weather, the air will expand. You MUST let some air out to prevent the top ring from failing due to excess internal pressure.
Question
What might be the problem when the top ring deflates one day after it has been inflated?
Answer
When a top ring is inflated during a hot and sunny day, the air inside will contract (less pressure) when the ambient temperature drops during the evening or early morning, thus giving a false impression the top ring keeps deflating. Do not over-inflate the top ring, and make sure the air valve is firmly secure and inserted.
Question
What should I do if my top-ring does not hold air?
Answer
First make sure the air valve is firmly secure and inserted, and then use the back of your hand to feel if there is any leakage on the top ring, if no leakage is located, you can also put liquid soap in a squirt bottle and spray on seams. If there is a leak it will bubble. After the leakage is located, repair it with the repair kit included in the pool set.
Question
Can I set the pool up on a concrete patio?
Answer
Yes, as long as the pool location allows you to secure all doors and windows. A ground cloth under the pool is highly recommended. Do not drag the liner across the concrete, as abrasions will cause holes. The surface must be flat, level and stable.
Question
What other surfaces can be safely used to set up my INTEX Easy Set Pool?
The Easy Set Pool can be set up on grass, compacted dirt, or pavement that is completely flat, level and stable. A ground cloth or tarp is recommended for under the pool. The pool should NOT be set up on sand or muddy ground that could possibly shift. It is NOT recommended to be set up on wooden decks, balconies or elevated platforms.
Question
What is the steepest slope that I am able to set up my pool on?
Answer
The surface must be perfectly flat, solid and level. Pay close attention to the pool’s stability and levelness in the early stages of filling your pool up with water. If after about an inch of water is accumulated, and the water is not spreading out evenly, or the pool appears to be bulging to one side, stop filling the pool, drain the water, and select a new level site. If the pool is set up on a slope, the pool will be lopsided and can collapse causing personal injury or property damage.
Question
How do I drain the pool?
Answer
1. Remove the cap from the drain valve on the outside of the pool wall. 2. Attach the female end of the hose to the hose adapter. 3. Place the end of the hose in an area where the water can be safely drained. 4. Screw the hose adapter to the drain valve. Note: water will start to drain immediately. 5. Disconnect hose adapter when finished. 6. Replace drain plug on the inside of pool for storage. 7. Replace drain cap on outside of pool. 8. Be sure pool liner is completely clean and dry before long-term storage.
Question
What could cause the Easy Set pool to be lopsided?
Answer
The base or bottom of the pool is not laid out properly (flat without wrinkles). The pool liner must extend evenly around the outside of the inflatable ring when filling the pool with water. If this is the case, and the pool is still lopsided, then the ground is not 100% level.
Question
How high can I fill the pool?
Answer
To the line near the bottom of the inflated ring. Do Not Overfill above the line as this may cause the pool walls to become unstable and possibly result in injury or property damage from the water flowing over the pool wall while in use.
Question
Does the ladder, ground cloth and / or cover come with the pool?
Answer
It depends on the package purchased. Be sure to read the retail box prior to purchasing.
Question
Is there a repair patch/kit enclosed for liner repair?
Answer
Yes. Small tears or holes can be repaired with the enclosed repair kit. The surface should be clean and dry before affixing the patch. Note: a pool patch video is available on the website.
Question
Can grass grow through the ground cloth and / or pool liner?
Answer
Yes, in some cases certain types of hardy grass such as Bermuda or St. Augustine can grow through the liner. Before setting up your pool, it is recommended that you clear the area of these types of hardy grasses.
Question
Is a fence or enclosure required by law?
Answer
Most cities and towns require owners of certain types of pools, based on size and depth to fence the area where the pool is located. Check your local ordinance.
Question
Is a DVD available to show how to set up the pool?
Answer
A DVD is included in all pool packages. Alternatively you may download a copy from:
INTEX instruction DVD download
Question
What is needed to prepare a site for the pool?
Answer
A flat, solid, level stable surface is needed and all sharp objects must be removed. A ground cloth or tarp should be placed under the pool prior to setting it up.
Question
How do I prevent the pool from damaging grass, lawn or prevent fungi from developing on concrete?
Answer
It is not possible to prevent grass or lawn damage under the pool. Keep this in mind when selecting your site for set up. Fungus may develop in shaded areas around the pool. Try to keep these shaded areas free from excess water.
Question
Can the pool be left up year-round?
Answer
It depends on where you live. It is not recommended to keep your pool up if your temperature falls lower than 0 degrees Celsius or 32 degrees Fahrenheit. The pool may freeze and crack the vinyl walls.
Question
Does the liner require any special care to ensure durability?
Answer
Keep sharp objects out of the pool or from underneath the pool. Clean the inflatable ring after each use with a damp cloth, and cover the pool when the pool is not in use with a pool cover. Maintain proper pH levels and keep the pool sanitary and clean.
Question
How much does water cost to fill the pool?
Answer
It varies across the world. Contact your local water company for cost information.
Question
How often should the water be changed?
Answer
Depending on usage and chemical balance this figure can vary. If properly filtered and chemically balanced, the pool water should last through a summer season. You can reduce the need for water changes by keeping your pool covered when not in use, testing the water regularly to ensure proper chemical balance, operating the pump for an adequate number of hours each day, keeping the filter pump cartridge clean and replacing the cartridge when needed.
Question
Do you recommend using chemicals? If so, what kind?
Answer
Yes. Contact your local pool supply store and provide the estimated number of gallons of water in your pool. Also the INTEX Krystal Clear™ Saltwater Systems will keep your pool clean from algae and bacteria.
Question
Would excessive pool chemicals affect / cause deterioration to liners?
Answer
Excessive or concentrated chemicals may cause damage to any pool and to the user.
Question
How does UV affect the materials used?
Answer
All PVC's degrade over prolonged exposure to excessive sunlight. INTEX pools are manufactured with UV inhibitors to delay the degradation caused by sunlight.
Question
What should I use to clean my pool before storing it for the winter?
Answer
Mild soap and water. Thoroughly rinse and make sure it is completely dry before storing.
Question
How long does it take to fill the pool with water?
Answer
Two or more hours, depending on pool size, hose size and water pressure. Remember to observe the fill up process for several minutes to make sure that the pool is filling evenly and the water surface is level inside the pool.
Question
Is it safe to jump or dive into the pool off of a ladder or any type of platform?
Answer
No. Under no circumstances should anyone jump or dive into the pool. INTEX does not distribute any pools that are deep enough to allow such activity. Serious injury or death could result from failure to follow these rules.
Question
Do I need to keep safety and rescue equipment on hand near my pool?
Answer
You should always keep rescue equipment by the pool and clearly post emergency numbers by the phone closest to the pool. Recommended items are (but not limited to) a Coast Guard approved ring buoy with attached rope, a standard first aid kit, a strong rigid pole not less than 12'(365.76 cm) and emergency procedure information.
Question
What material is the pool made of?
Answer
Laminated PVC which is made with 3 separate layers of material for extra strength and durability - two outer layers of heavy gauge PVC laminated to an inner layer of polyester mesh for extra reinforcement.
Question
Why do I find algae in my pool even when I run my filter pump regularly?
Answer
The pump and filter alone will not prevent algae from growing in pool water; this can only been done by maintaining proper chlorine and pH levels at all time. Purchase an INTEX Krystal Clear™ Saltwater System or check your local pool supply stores for further information.
Question
How do I prevent dirt and grime from getting into the pool water?
Answer
Remind your family and friends to always hose or rinse off any dirt or tanning oil from their hands, feet and body prior to entering the pool. Use the INTEX pool cover to keep your pool covered all the time when not in use. This will help keep the wind and the other elements from depositing dirt and debris in your pool.
Question
Should I leave my pool outside in snow or freezing winter?
Answer
No, Above-ground pool may collapse under the weight of ice and snow and the PVC walls will be damaged.
Question
What should I do to avoid puncturing the top ring?
Answer
Keep pets away from the pool. Sharp objects and jewelry like metal wristwatch, bracelets, necklaces, rings, earrings, hairpins should be taken off before entering the pool. The small sharp objects can puncture the PVC ring, or can be sucked into the filter pump causing permanent damage.
Question
How to prevent black stains around the water level on the top ring?
Answer
Black stains around the top ring are normally caused by suntan or sunblock lotion that float on the water surface and accumulate on the side. Clean the inflatable ring after each use with a damp cloth, and cover the pool when the pool is not in use with a pool cover. For a better hygiene, always use an INTEX Wall Mount Surface Skimmer to clean the water surface on a daily basis, and change the pool water once or twice per summer season.
Question
What should I do if the sleeve is stuck onto the horizontal beams?
Before removing the horizontal beams from the pool liner, please make sure the pool is completely empty, and the vertical legs or U-shape side supports have been disassembled and removed from the beams. During the removal of the legs and U-shape side supports, shake the vertical legs or U-shape side supports from the horizontal beams. This will reduce the tightness between sleeve and beams, therefore the horizontal beams can slide out easier. 1. Pull the sleeve from the holes on the sleeve, and try separated it from the beam. Repeat this along the sleeve. Don't use water or soap as it will cause a suction effect between the sleeve and the beam. 2. Grasp the beam edge and rotate the beam left and right (back and forth) while pulling the beam out. The left and right rotation will help facilitate the removal of the horizontal beam. Next season, before setting up the pool, please spread some baby powder (do not use corn powder) over the horizontal beam during assembly which will make it easy to disassemble when you restore the pool.
